Shipping & Returns

Shipping & Returns

SHIPPING:

We can ship to most states in the USA and US Territories. Choose your Shipping Method from Best Way, 2nd Day and Standard Next Day.

Due to the licensing restrictions for some states, we are not able to ship product to all states.

If you received an error during checkout, your state may be affected.  

Note: if you are ordering for the Federal Government or Military, these restrictions may not apply, so please contact us with your order.

 

REFUND/RETURN POLICY:

All returns require prior authorization by contacting Customer Care via email.
At our sole discretion, we may accept returns for exchange or refund. Items must be in "new, unaltered and unused condition." The definition of new, unaltered and unused condition is:

  • Without showing signs of wear or damage in any way
  • Within 7 calendar days of the delivery date (after 7 days no returns are allowed)
  • Must not be a special order or a custom order

If an item is received damaged or you received product you did not order, please contact Customer Care immediately. Items that are defective and shipped from us or items that are incorrectly shipped, will qualify for a refund. Refunds are contingent upon inspection of item(s) once we receive the returned product.

There is a 15% restocking fee for all returned items that are not being exchanged and are not damaged. Again you MUST contact us within 7 days if you intend to return ANY item sent from our store.

Customer is responsible for all shipping costs if seller is not at fault.

US Dry Needling & Physio Products, LLC
customercare@idryneedle.com