Shipping & Returns
We can ship to most states in the USA, see 'Shipping Restrictions' for more info. Choose from Ground, 2nd Day and Standard Next Day shipping.
All returns require prior authorization by contacting Customer Care via email.
At our sole discretion, we may accept returns for exchange or refund. Items must be in "new, unaltered and unused condition." The definition of new, unaltered and unused condition is:
- Without showing signs of wear or damage in any way
- Within 7 calendar days of the delivery date (after 7 days no returns are allowed)
- Must not be a special order or a custom order
If an item is received damaged or you received product you did not order, please contact Customer Care immediately. Items that are defective and shipped from us or items that are incorrectly shipped, will qualify for a refund. Refunds are contingent upon inspection of item(s) once we receive the returned product.
There is a 15% restocking fee for all returned items that are not being exchanged and are not damaged. Again you MUST contact us within 7 days if you intend to return ANY item sent from our store.
Customer is responsible for all shipping costs if seller is not at fault.
US Dry Needling & Physio Products, LLC